Contact Us
CitiPower and Powercor share a united corporate structure and vision but operate independent electricity networks. If you have an enquiry but are unsure if you are located in the CitiPower or Powercor network area, visit our Postcode Network Locator.
For matters regarding your electricity bill or account, please contact your electricity retailer.
|
CitiPower |
Powercor |
Service type |
|
|
Service Difficulties and faults |
13 12 80 |
13 24 12 |
24 hour |
|
Streetlight faults |
13 12 80 |
13 24 12 |
24 hour |
|
Connection enquiries |
1300 301 101 |
13 22 06 |
Business hours |
|
Trees or vegetation |
1300 301 101 |
13 22 06 |
Business hours |
|
Electricity safety advice |
1300 301 101 |
13 22 06 |
Business hours |
|
General enquiries |
1300 301 101 |
13 22 06 |
Business hours |
|
Telephone interpreters |
13 14 50 |
External provider |
|
|
E-mail enquiries |
Not appropriate for fault reports |
||
|
Complaints or Compliments |
|||
|
Postal address |
Locked Bag 14090 |
||
During widespread outages we can receive thousands of calls each hour. In these situations, we provide the most accurate information available to us about your local power supply, based on the telephone number you are calling from. We refine our estimates once our field crews arrive on site and report on the nature of the restoration works to be undertaken. Ensuring both your contact details and the National Meter Identifier number (found on your electricity bill) is current in our files will help us deliver the best possible information about your local situation during these types of outages.