Contact Us

CitiPower and Powercor share a united corporate structure and vision but operate independent electricity networks. If you have an enquiry but are unsure if you are located in the CitiPower or Powercor network area, visit our Postcode Network Locator.

For matters regarding your electricity bill or account, please contact your electricity retailer.

 

CitiPower

Powercor

Service type

Service Difficulties and faults

13 12 80

13 24 12

24 hour

Streetlight faults

13 12 80

13 24 12

24 hour

Connection enquiries

1300 301 101

13 22 06

Business hours

Trees or vegetation 
near powerlines

1300 301 101

13 22 06

Business hours

Electricity safety advice

1300 301 101

13 22 06

Business hours

General enquiries

1300 301 101

13 22 06

Business hours

REConnect phone
(For Registered Electricial Contractors only)

1300 132 894

1300 360 410

Business hours

REConnect email
(For Registered Electrical Contractors only)

reconnect@
citipower.com.au

 

reconnect@
powercor.com.au

 

 

Telephone interpreters

13 14 50

External provider

E-mail enquiries

Customer Enquiry

Not appropriate for fault reports

Complaints or Compliments

Customer Feedback

Not appropriate for fault reports

Postal address

Locked Bag 14090
Melbourne 8001

 

During widespread outages we can receive thousands of calls each hour. In these situations, we provide the most accurate information available to us about your local power supply, based on the telephone number you are calling from. We refine our estimates once our field crews arrive on site and report on the nature of the restoration works to be undertaken. Ensuring both your contact details and the National Meter Identifier number (found on your electricity bill) is current in our files will help us deliver the best possible information about your local situation during these types of outages.