Latest News
Click on the links below for the latest updates, news, announcements and information from CitiPower and Powercor.
Visit our Media Centre for our up-to-date archive of corporate media releases.
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Message from New CEO Tim Rourke
15 April 2013Timothy Rourke has officially joined CitiPower and Powercor Australia as our new Chief Executive Officer effective Monday 15 April. Read Tim's note regarding his appointment.
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New Gisborne Zone Substation opens
28 February 2013Powercor's new $13.7 million Gisborne Zone Substation, provides a safe and reliable power supply to a fast growing Victorian region.
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New Chief Executive announced
25 January 2013Mr Timothy Rourke has been appointed the new Chief Executive Officer of CitiPower and Powercor Australia. Mr Rourke will replace retiring CEO, Shane Breheny, in April 2013 following an appropriate hand-over period.
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Powercor urges local farmers to "Look Up and Live"
17 December 2012Local farmers are urged to take extra care when operating farming equipment and machinery near powerlines. Recently, a farmer in western Victoria was lucky to escape injury when his harvester collided with a power pole and powerline
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Remember electrical safety this festive season
10 December 2012Victorians are urged to identify and eliminate safety risks around the home during the festive season.
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Tech Talk November 2012
30 November 2012The November 2012 edition of Tech Talk provides information to Registered Electrical Contractors to help improve services to our customers.
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Preparing for bushfire season with state-of-the-art technology
28 November 2012Work is nearing completion to upgrade powerline safety in the Powercor network with new generation technology to improve bushfire prevention.
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New power outage website for mobile devices
26 October 2012New website customised for mobile devices provides quick access to power outage information, streetlight fault reporting and contact details.
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CitiPower and Powercor win 2012 Customer Service Excellence Award!
26 October 2012CitiPower and Powercor Australia win 'Best of the Best 2012' award at the Customer Service Institute of Australia 2012 Australian Services Excellence Awards.
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Now recruiting the next generation
04 October 2012Applications are now open for a range of electrical trades apprenticeships and traineeships at CitiPower and Powercor Australia. Applications close 14 October 2012.
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Power outage notification trial
23 September 2012Some customers may receive SMS messages to their mobile phone about power outages as part of a 6 month trial conducted by CitiPower and Powercor Australia, based on details provided with their electricity account.
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2011 Annual Report
04 July 2012The CitiPower and Powercor Australia 2011 Annual Report showcases operational achievements and financial performance during the 2011 calendar year.
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New smart meter booklet
02 July 2012New booklet providing customers with comprehensive information about smart meters has been released.
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Smart meters are safe - report and committee finds
01 June 2012EnergySafe Victoria's draft report into the safety of Victoria's advanced metering infrastructure finds that smart meters are safe and don't pose any greater risk than older electronic or electromechanical meters
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TechTalk, May 2012
29 May 2012May 2012 edition of TechTalk is now available.
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Victorian Government Endorses Smart Meter Program
14 December 2011At the completion of its review of the smart meter program the Victorian Government has announced that the program will continue and that all customers will have a smart meter installed.
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New Gisborne Zone Substation caters for growing region
18 November 2011Launched at a groundbreaking ceremony on 17 November, Powercor's new $13.7 million Gisborne Zone Substation will cater for the region's expected growth in electricity demand.
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CitiPower and Powercor win Customer Service excellence awards!
28 October 2011CitiPower and Powercor Australia win National and Victorian Customer Service Institute of Australia (CSIA) awards at the 2011 Australian Services Excellence Awards.
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New Customer Charter
21 October 2011The new CitiPower and Powercor Customer Charter explains in clear and simple terms our relationship with our customers, and the rights, obligations and entitlements of all parties.
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Major power outage information sent direct to customers by SMS or email
26 September 2011Subscribing CitiPower and Powercor customers can now receive SMS or email notifications of major power outages and an estimated time of power restoration. They will also receive information about planned power interruptions for maintenance work
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MSO and Powercor win Regional Australia Business Arts Foundation Award
09 September 2011The Melbourne Symphony Orchestra (MSO) and Powercor Australia have received a prestigious Australia Business Arts Foundation (AbaF) award in recognition of their shared dedication to regional Victoria.
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Video explains smart meter installation
26 August 2011Our online video explains how we install smart meters for our Victorian customers. View the video on YouTube, click here and follow the links.
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Customer Deferral of Smart Meter Installation
18 August 2011Victoria's five electricity distribution businesses, including CitiPower and Powercor Australia, have assured all Victorians they will continue to make every endeavour to respect customers' wishes to defer the installation of a smart meter
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$55 million Southbank Zone Substation opened
09 July 2011Officially opened by the Victorian Minister for Energy, The Hon Michael O'Brien, CitiPower's new $55 million Southbank Zone Substation will ensure the security and reliability of electricity supply, and cater for electricity demand growth in Melbourne.
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TechTalk, July 2011
08 July 2011The July 2011 edition of TechTalk for registered electrical contractors is now available. Topics in this edition cover Smart Metering, remote energisation and configurations, and a new online service for RECs.
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2010 CitiPower and Powercor Annual Report
01 June 2011The 2010 Annual Report showcases our accomplishments during the 2010 calendar year. It highlights our operational achievements and financial performance. It also sets out our main measures of sustainability and presents a verified account of our progress
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BTS Consultation Paper and Final Report
30 May 2011CitiPower and the Australian Energy Market Operator (AEMO) have identified capacity constraints at three terminal stations currently servicing the CitiPower distribution network in the Melbourne Central Business District (CBD) and surrounding suburbs.
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Half a Million Smart Meters Safely Installed
17 February 2011CitiPower and Powercor, along with Victoria's other Electricity Distribution businesses have safely installed 500,000 smart meters, and at the same time identified and helped Victorian consumers repair thousands of electricity defects.
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Major Outage Update - 4.00 pm 18/1/11
18 January 2011The flood waters in central Horsham have started to recede and Powercor is starting to put the local electricity infrastructure back into service. Some 260 customers remain off supply pending safety inspections on their electrical installations.
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Fact Sheets - Tariff Changes and Going Solar
24 December 2010CitiPower and Powercor has developed easy to understand fact sheets that will help customers and contractors alike understand recent electricity tariff changes, and also outline the meter and tariff choices available through installing solar generation.
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Business Recognised for Customer Service Excellence
15 November 2010CitiPower and Powercor has won a number of awards at the CSIA 2010 Australian Service Excellence Awards in Sydney. These awards reflect the pride we have in and importance we place on, meeting the needs of our more than one million electricity customers.
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Business Welcomes Shift in AER Final Decision
29 October 2010CitiPower and Powercor acknowledge the final determination of the Australian Energy Regulator (AER) Electricity Distribution Price Review for 2011-2015 has resulted in significant improvements over the draft determination.
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Smart Meter Update: 185,000 Installed
05 October 2010Our roll out of smart meters and the infrastructure that supports them is being undertaken in accordance with a Victorian Government mandate. The roll out has been very successful to date, with more than 185,000 meters installed, and is continuing.
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Powercor Thanks Customers for Patience
17 September 2010Severe weather struck most of the Powercor Australia network late on September 4 causing widespread power outages to the southern coastal and central areas of Victoria. At peak, some 31,000 Powercor customers had lost supply through 247 individual faults
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Service Difficulties and Faults Telephone Service Temporarily Unavailable
10 August 2010A fault within our telecommunication service provider's network has caused a temporary interruption to our 24 hours faults and service difficulties telephone line. Please ring 13 22 06 for all enquires and service difficulties reports until further notice
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Powercor Network Services
24 June 2010The major service provider for CitiPower and Powercor Australia, Powercor Network Services is a project management, supply chain service, engineering, design and construction services business with a solid performance record in Australia and New Zealand.
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Latest Techtalk Newsletter Released
23 June 2010The June 2010 edition of our popular trade publication "Techtalk" is now available. The newsletter provides updates on developments in the electricity industry and helpful information for contractors and suppliers who work on our electricity networks.
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CitiPower and Powercor Disappointed by Draft Determination
07 June 2010CitiPower and Powercor Australia have expressed their disappointment with the draft determination on their price-service proposals for the five years 2011-16, recently released by the Australian Energy Regulator (AER).
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2009 CitiPower and Powercor Annual Report
11 May 2010The 2009 Annual Report incorporates our award winning Sustainability Report, and showcases our accomplishments from the calendar year. The joint report also highlights our performance related to key measures associated with our four key stakeholder groups
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Business Wins esaa Sustainability Reporting Award
22 March 2010CitiPower and Powercor's most recent Sustainability Report has been named the best sustainability report of the year by the Energy Supply Association of Australia (esaa). This is the second time that CitiPower and Powercor has won the award.
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Smart Meter Rollout Schedule - Update
23 February 2010CitiPower and Powercor are exchanging more than one million manually read electricity meters for smart meters, as part of a Victorian government program. The meter rollout is scheduled suburb by suburb and region by region and will be completed by 2013.
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Powercor Continues Storm Recovery Effort
12 February 2010More than 65,500 Powercor Australia customers have lost power supply over the past two days and damage to the electricity distribution network has been extensive, with more than 50 transformers requiring replacement across a broad geographic network area.
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Premium Feed in Tariffs
30 October 2009From 1 November 2009, a premium feed in tariff of 60 cents per kWh will be paid to eligible customers who feed electricity into the distribution grid through small scale solar photovoltaic systems with a capacity up to or equal to five kW.
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Major Network Outage - All Customers Restored
08 October 2009At approximately 4.20 pm on 8 October, an incident within the Keilor Terminal Station interrupted supply to some 100,000 Powercor network customers, supplied through five separate Zone Substations in Woodend, Sunshine, Sunshine East, St Albans and Melton.
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New Resource for Our Contractors and Suppliers
01 October 2009Contractors and suppliers to the CitiPower and Powercor Australia networks can now access valuable information about our technical standards and work practices, including information about health and safety and the environment, via a new dedicated website
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Take Control of Your Career
11 August 2009Applications are now open for our 2010 Apprenticeship and Traineeship intake. Successful candidates can earn an industry qualification and enjoy great rewards, working for a strong and stable employer in an industry that's essential to all our lives.
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Fault Restoration Efforts Progressing Well
30 June 2009Strong and damaging winds yesterday caused a significant number of power outages in western and central Victoria. Crews have managed to resolve all but a handful of faults by this morning by prioritising their restoration effotrts throughout the evening.
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Latest Sustainability Report Available Online
25 June 2009We have recently released our 2008 sustainability report, detailing our performance across seven key sustainability areas. The report provides an overview of our business, corporate governance and key stakeholders and has been independently verified.
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Smart Metering Partners Announced
10 June 2009The Hon. Peter Batchelor MP, Minister for Energy and Resources, joined CitiPower and Powercor today to announce its partners in agreements worth more than A$300m to support the installation of smart meters within its Victorian distribution networks.
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Connection Technical Advisors are Here to Help
19 May 2009Suppliers or contractors involved in CitiPower or Powercor customer connections may benefit from the services of our Connection Technical Advisors. Ten advisors are available across our network areas, providing a range of practical connections information
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Load Shedding Explained
01 April 2009Load shedding describes a rapid reduction of electrical load to particular sections of our network, to protect the security the network overall. It is a rare ocurrence, but a vital part of the emergency management of electricity networks worldwide.
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Planting Trees Near Power Lines
27 February 2009Trees or shrubs planted near overhead or underground power cables need to be chosen carefully to ensure your plants will thrive without coming into contact with electrical equipment. We have developed a planting guide for home gardens and rural properties
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Bushfire Recovery Work Complete
12 February 2009Powercor Australia has completed all outstanding customer reconnection works after last weekend's devastating Victorian bushfires.
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Extreme Weather and Power Supplies
28 January 2009CitiPower and Powercor is committed to taking all reasonable steps to meet peak electricity demand this summer and has invested millions of dollars in preparing its electricity networks for extreme weather conditions.
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Changes to Victoria's Competitive Energy Market
17 December 2008There have been changes to the regulation of the competitive energy market in Victoria. While these changes affect electricity retailers, and not distributors like CitiPower and Powercor Australia, the choices will help customers make informed decisions.
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Endeavour Australia Cheung Kong Scholarships
01 October 2008Victorian Premier, Hon John Brumby MP and Group Managing Director of Cheung Kong Infrastructure Holdings Limited, Mr HL Kam recently recognised this year's Endeavour Australia Cheung Kong Scholarship recipients at a gala ceremony at Parliament House.
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Protecting Your Business from Voltage Variations
29 September 2008Voltage variations, sometimes known as power surges or brown outs, may damage appliances and equipment beyond customers' point of supply. Business customers must take reasonable precautions to minimise loss or damage caused by voltage variations.
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Vegetation Management and Bushfires
22 September 2008Trees and vegetation contacting power lines can be a dangerous fire risk. Powercor spends millions of dollars every year to keep our network bushfire safe - owners of private overhead lines also need to ensure required clearance distances are maintained.
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Queensland Power and Gas Conference 2008
12 September 2008Powercor Network Services is proud to be the major sponsor of Queensland Power and Gas 2008. This two day conference brings together leading energy chiefs to discuss the future direction of Australia's next energy powerhouse, Queensland.
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Security of Supply Project Levy Approved by ESC
25 July 2008A significant CitiPower network project to deliver a higher level of security to the power supply in Melbourne's Central Business District, and the associated levy to support the project, have received endorsement from the Essential Services Commission.
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Customer Interface Tools Now on a Single Page
18 July 2008The CitiPower and Powercor website offers a number of online customer tools and forms, which assist in reporting faulty streetlights, making compliance declarations, applying for permits or site visits and registering compliments or complaints.
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CitiPower Proudly Supports Melbourne Open House
04 July 2008On 20 July, Melbournians will be given a rare opportunity to look inside and celebrate some of Melbourne's most intriguing architectural sites. CitiPower is a proud supporter of the inaugural Melbourne Open House, shining a light on our city's treasures.
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Powercor Proudly Supports the Fun4Kids Festival
01 May 2008Powercor is thrilled to be on board as a supporter of Australia's best children's festival, Fun4Kids. The festival is eight days of seriously good fun on the Great Ocean Road from Sunday 29th June to Sunday 6th July.
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Improving Communities Through Health and Safety
18 April 2008Our regional depots have donated almost $80,000 to Victorian charities since 2000 through our Health and Safety LTI scheme. Locations are rewarded for zero lost time injury milestones, and those monies are reinvested into the communities where we operate.
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CitiPower and Powercor Thank Customers for Their Patience
03 April 2008Significant progress has been made restoring power supplies to CitiPower and Powercor customers after Wednesday's damaging winds. Several hundred customers remain off supply, while crews work to resolve smaller single premises faults.
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Look Up and Live Near Overhead Powerlines
31 March 2008Powercor has teamed up with the State's electricity safety regulator, Energy Safe Victoria, to help prevent serious injury or death resulting from trucks hitting powerlines during the forthcoming season when bulk deliveries are made to farms.
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Report Faulty Streetlights Online
20 March 2008CitiPower and Powercor are responsible for maintaining most types of streetlights within our network areas. We attend to faulty streetlights as soon as practicable when reported by customers, or immediately when detected as part of our regular patrols.
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Business Notches Up a Century for Apprenticeships
07 February 2008CitiPower and Powercor's long term commitment to addressing the skilled labour shortage and building a sustainable workforce has reached a significant milestone with more than 100 apprentices and trainees on the business's books for the very first time.
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Remember Electrical Safety Over the Holidays
17 December 2007CitiPower and Powercor is urging customers to identify and eliminate electrical safety risks, both around the home and in the community this festive season.
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2008 Network Performance Targets Released
14 December 2007CitiPower and Powercor works with the Essential Services Commision to deliver ongoing improvements to our almost 1 million network customers. We've recently released our supply reliability targets for 2008.
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New Website Launched for Civil Contractors
27 November 2007All five Victorian Electricity Distributors have developed an industry website, outlining installation requirements for Civil Contractors.
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Mystery Melbourne Prize Winners Announced
14 November 2007CitiPower would like to thank all the entrants of last month's CitiPower Mystery Melbourne contest. Five lucky winners were randomly selected to win a prize.
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Regulator Acknowledges Strong Performance
26 October 2007CitiPower and Powercor have delivered strong performance across a range of measures according to the comparative report on the state's five electricity distributors, released by Victoria's independent energy regulator.
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New Look Website - User Feedback Welcome
19 October 2007Our new website has brought together the CitiPower and Powercor network brands on a new platform that's easier to navigate and simpler to use.
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Energising Business, Locally
19 October 2007Spreading business skills and knowledge is one of the keys to economic prosperity in any community. We regard business award programs as one of the best ways to share business know-how more broadly within regional communities.
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2006 Annual Report
16 May 2007Our third Annual Report showcases our objectives, strategies and performance results over the 2006 calendar year.
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Metering Technology Trials - Select Customers
02 February 2007As a prelude to the roll out of Advanced Interval Metering scheduled to start in 2008, trials are being conducted across Victoria to identify the best available communications technologies.
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Updated Tariff Strategy Reports
10 January 2007CitiPower and Powercor have prepared updated Tariff Strategy Reports that outline their overarching tariff strategies for 2006-10.