Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
Telephone
Interpreter Service
13 14 50
network locator
Customer Charter
Did you know about 24%* of your electricity bill goes towards delivering power to your home or business?
That cost helps us provide you with a safe and reliable electricity supply and make sure that we are here for you 24 hours a day, 7 days a week.
We also offer a range of free, online tools to make it easier for you to stay informed, access information quickly and take control of your energy.
The easiest way for you to take control of your electricity bill is to make sure you are getting the best retail deal. Sign up for myEnergy to see how you can compare your rate through Victorian Energy Compare.
Read more about who we are and what we do in our Customer Charter, which explains your legal rights, entitlements and obligations under the Electricity Distribution Code.
Click here to download a copy of the Customer Charter or the Victoria’s Electricity Distribution Code. You can also request a free printed copy here.
*CitiPower network distribution charges are approx. 22% of the average household electricity bill and Powercor network distribution charges are approx. 24%.
Guaranteed Service Levels (GSL)
CitiPower and Powercor has a commitment to provide a reliable and high-quality service to customers. Our Guaranteed Service Levels demonstrate this commitment.
2017 Performance against Guaranteed Service Levels
Check out our performance figures.