Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
There is a charge for using our network and this charge is just one component of the electricity bill you receive from your retailer. It typically makes up less than half the cost of your bill.
Network charges cover the costs for transporting electricity from the generator to your home or business and consist of four main components:
Our revenue is determined by the Australian Energy Regulator (AER) every five years and our prices are set out each year in our Pricing Proposals.
Join the conversation and find out how our customers are helping shape our energy future at Talking Electricity
For information about demand charges for small to medium business customers click here.
For information about demand charges for residential customers click here.
For information about network charges for large electricity users click here.
Our pricing documents provide information about our pricing proposals, general service charge pricing schedules and tariff structure statements.