CitiPower and Powercor has a commitment to provide a reliable and high-quality service to customers. Our Guaranteed Service Levels demonstrate this commitment.
Below are the 2017 performance results against Guaranteed Service Levels
| Service Commitment | % Achieved | % Achieved |
|---|---|---|
| Supply Reliability | CitiPower | Powercor |
| Less than or equal to 20 hours of unplanned sustained interruptions and no single interruption longer than 12 hours in a calendar year. (CBD and Urban areas) | 99.95% | 99.92% |
| Less than or equal to 20 hours of unplanned sustained interruptions and no single interruption longer than 18 hours in a calendar year. (Rural areas) | N/A | 99.84% |
| Less than or equal to 20 hours of unplanned sustained interruptions in a calendar year | 99.98% | 98.70% |
| Less than or equal to 30 hours of unplanned sustained interruptions in a calendar year | 100% | 99.67% |
| Less than or equal to 60 hours of unplanned sustained interruptions in a calendar year | 100% | 100% |
| Less than 9 unplanned sustained interruptions in a calendar year | 99.99% | 99.81% |
| Less than 13 unplanned sustained interruptions in a calendar year | 100% | 99.98% |
| Less than 25 unplanned sustained interruptions in a calendar year | 100% | 100% |
| Less than 25 momentary interruptions in a year | 100% | 100% |
| Less than 37 momentary interruptions in a year | 100% | 100% |
| Connections | ||
| Connect your electricity supply by the agreed date | 99.43% | 96.84% |
| Appointments | ||
| Arrive not more than 15 minutes after an agreed appointment time | 99.84% | 99.80% |
| Street Light Repairs | ||
| Repair a reported faulty street light immediately neighbouring your home or business within 2 business days | 99.81% | 98.12% |
