Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
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We invest millions every year to reduce the risk of bushfire and loss of power supply in our communities.
Trees and vegetation coming into contact with power lines can be a fire risk, as well as a major cause of power outages (blackouts).
That’s why we have extensive programs that operate all year round to ensure our assets and our customers are protected as much as possible against the risk of bushfires.
Our key areas of focus are managing any vegetation around powerlines, extensive asset inspection and maintenance programs and also helping customers manage any privately owned overhead electric lines.
We use state-of-the-art technology to continually improve the way we can detect and manage any fire risk, and also ensure we conduct regular consultation with customers and stakeholders right across Melbourne and central and western Victoria.
There are a number of laws and regulations we follow to reduce the risk of power loss or bushfire.
We care about keeping you and your property safe from bushfires. Every year we invest millions of dollars into ongoing projects that help to reduce bushfire risks across Victoria.
Powercor is installing leading-edge bushfire safety technology called Rapid Earth Fault Current Limiter (REFCL) across Western Victoria.
We have about 21,000 customers with a private overhead electric line (POEL).