Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
No Go Zones
An initiative to help everyone keep a safe distance from electricity, wherever they work.
The No Go Zone initiative, which is supported by CitiPower and Powercor, provides a set of guidelines for workers who are not working for the licensed electricity distribution or transmission companies to safely work around electricity infrastructure.
The initiative specifies minimum distances that people - and the equipment they use - can work near overhead and underground electricity assets, and also provides guidance on the process to be followed where these clearances cannot be met. Equipment covered by the guidelines includes cranes, excavators, concrete pumpers, elevated work platforms (including scissor lifts) and scaffolding.
Remember, before you start work near our overhead or underground network, you may need a Permit to Work from us. If required, this permit will detail the conditions and methods you must adhere to in order to carry out your work. We’ll only issue a permit either after we’ve visited and assessed your work site or when renewing a permit that meets strict criteria. Please click the Permit to Work link to apply on line for a permit to work. Please note that charges may apply for some applications.
Apply on line for a permit to work
Within 48 hours of application
Once you have applied online you will receive an automated response stating that your application has been successfully submitted.
When we receive your application, we will assess it to determine if a site visit and permit to work is required. Please note our application assessment timeframes are subject to volumes and specific site locations. We therefore may require anywhere from up to 10 to 25 working days to contact you and begin assessing your application. If applicable, timeframes and costs (quote estimate) will be discussed with you at the site visit.