Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
13 14 50
SMS or email updates
Register to receive SMS or email power outage updates.Register
Solar tariff information
More than 110,000 customers across CitiPower and Powercor have rooftop solar generating renewable power into the electricity grid.
Premium Feed-in Tariff
The Victorian Premium Feed-in Tariff (PFiT) is a jurisdictional scheme funded by electricity networks. PFiT started in November 2009 and is closed to new applicants. Existing customers may remain on PFiT until the scheme is closed in November 2024. The maximum installed capacity for PFiT customers is 5kW and eligible customers will receive a minimum of 60 cents per kWh for their exports
What happens if a customer switches electricity retailer, moves house or increases their installed solar capacity?
PFiT customers can switch electricity retailers and continue to receive their payments. Customers should check with their retailer prior to switching if there are any exit fees under their existing contract.
Any house signed up to PFiT will remain eligible for the scheme regardless of whether the house is sold and new residents move in.
Is a customer increases their solar capacity they will no longer be eligible for PFiT payments.
Current Feed-in Tariff
The Victorian feed-in tariff scheme commenced in 2013 and the minimum feed-in rate was revised in July 2017. The revised rate considers the following factors:
- wholesale electricity market prices
- distribution and transmission losses avoided by the supply of smale scale renewable energy generation electricity and;
- avoided social costs of carbon and the avoided human health costs attributable to a reduction in air pollution
For further information regarding eligibility and the current feed-in rate please refer to energy.vic.gov.au
Closed Feed-in Tariffs
Standard Feed-in Tarrif (SFiT) and Transitional Feed-in Tariff (TFiT) were closed in December 2016.