Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
Register to receive SMS or email power outage updates.Register
How to read your smart meter
While the technology is advanced, we’ve made reading your smart meter simple.
If you’d like to know how to read your smart meter, we’ve made it easy with these quick videos and reference guides. The videos and guides cover the two types of smart meters we use: black-coloured Landis+Gyr meters and grey-coloured PRI or Secure meters.
How to read your Black smart meter
How to read your Grey smart meter
The Reference guides outline smart meter features and functions. Click on Related links or the links below to download and view the guides.