How to Prepare

By being prepared for power outages you will be better able to recover and get back to normal when electricity is restored.

How to prepare

If there is a big storm forecast or we notify you that an outage is planned, then please follow these simple tips.

• Look after your health
Have a contingency plan ready if you rely on life support equipment or need electrical items to care for babies, the disabled, elderly or pets.

• Charge mobile phones and laptop computers
This will ensure you can still communicate with friends and family, get updates about when power will be restored or reach emergency services when needed.

• Withdraw some cash
ATMs and EFTPOS can be affected by electricity outages so have some money available to pay for food or other supplies if need be.

• Back up computer files
Make sure important computer-based records for your home, study or work are backed up and if necessary, saved on a storage device kept in a secure location.

• Have alternative energy available
Check that any available alternative energy sources for powering water pumps and equipment or cooking, are fuelled and operational. This includes diesel generators, BBQs and battery powered lamps or torches. Make sure you know how to open garage doors and gates manually if they don’t have a battery back-up.

• Stay safe
Check current warnings and updates at and download the VicEmergency app. Register for Powercor SMS alerts to keep track of the situation. Put together an emergency kit with first-aid items, medications, torches, candles, matches, a portable radio and sturdy gloves, and have all emergency phone numbers handy. Always be aware and stay well clear of fallen powerlines. Report them immediately through the contact numbers below.

Contact us about faults and emergencies by calling: CitiPower 13 12 80, Powercor 13 24 12

Visiting our outage maps at: