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Contact TypePhone Number / EmailService Availability
Service difficulties and faultsCitiPower: 13 12 80Powercor: 13 24 1224 hours, 7 days a week
Life support customersCitiPower: 1800 066 909Powercor: 1300 364 30124 hours, 7 days a week
General enquiriesCitiPower: 1300 301 101
\n
\nPowercor: 13 22 06		General Enquiries FormBusiness hours
Telephone interpreters
\n(external provider)		13 14 5024 hours, 7 days a week
Email enquiriesinfo@powercor.com.au
\n
\nSolar enquiries		Received 24 hours,
\nManaged during business hours
\n
Complaints or complimentsCustomer Feedback Form
\n
\nmyEnergy		13 22 06Received 24 hours,
\nManaged during business hours
Retailer enquiries line (for use by retailers only)CitiPower: 1300 724 234
\n		Powercor: 1300 243 42224 hours, 7 days a week
Registered Electrical Contractor Line (for use by electricians only)CitiPower: 1300 132 894
\n		Powercor: 1300 360 41024 hours, 7 days a week
Postal addressLocked Bag, 14090, Melbourne, 8001
Whistleblower Line1800 035 400Business hours
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