Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line:
CitiPower 13 12 80
Powercor 13 24 12
SMS or email updates
Register to receive SMS or email power outage updates.Register
Power outage notifications
How to keep up to date with outages affecting your home or business
1. Download our Outages app for smartphones & tablets
- Map of current power outages
- Search outages by current location or postcode
- Planned and unplanned outages
- Cause and estimated restoration times
- Streetlight fault reporting
- Contact information
2. Receive SMS alerts and email notifications
We can send you SMS alerts and updates during major outages and also send you reminders if we plan to interrupt your supply for scheduled maintenance.
If you are the account holder and your retailer has provided us with your mobile phone number you will be automatically subscribed to SMS notifications. Subscription are updated quarterly.
Self Service Subscription
If you would like to manage your own subscription you can register on our Self Service Portal. There you can add additional properties, select quiet times and choose notifications via SMS, email or both.
You will need the National Meter Identifier (NMI) for your property. This can be found on the electricity bill from your retailer.