In a powerline emergency that is life threatening or dangerous, call 000.
If you see fallen or low hanging powerlines stay at least 10 metres away for your own safety. Always assume a fallen powerline is live and report it to us right away.
For most of us, powerlines are part of our neighbourhood landscape. It’s sometimes easy to forget they’re there.
But touching powerlines either directly or with another object can result in serious injury – and even death.
Before you or a third party do any work on your house, garden or front lawn, make sure everyone is aware of any nearby powerlines. Keep well away from them for your safety.
Be aware of your surroundings when you or a third party are working around the house and garden. Make sure you know where nearby powerlines are located – as well as the service line leading from a power pole to your home – before you get up on a ladder to clear gutters or paint.
If you’re working with long-handled tools like brooms or rakes – or working with other equipment including ladders, antennas, kites and drones – keep them away from powerlines at all times.
Never touch a powerline with any part of your body – even if you think it may not be live.
Fallen and damaged powerlines can be deadly. You need to keep well away from them and any objects like fences or trees that may be in contact with the wires. If you see fallen, damaged or low hanging powerlines stay at least 10 metres away for your own safety. Always assume a fallen or damaged powerline is live and report it to us right away.
If a vehicle is involved in an accident with fallen powerlines, follow these instructions:
If a vehicle accidently hits your overhead house service line, let us know as soon as possible so we can check it to ensure it’s still safe.
When strong winds occur, trees or branches flying and flying loose can bring down powerlines and cause power outages. We work throughout the year to prevent this by clearing vegetation. You can also help by choosing low-growing species or planting trees well away from powerlines.
You can keep track of power outages and receive reminders about planned works. Sign up online for SMS or email outage notifications.