Severe weather

Extreme weather events can happen at any time of the year. Make sure you're prepared to be resilient to the risk of power outages at any time.

In the event of extreme weather alerts, customers who lose power will recover better if they:

  • Charge their phones and laptop computers to ensure they can still communicate with friends and family and get information about service updates
  • Sign up for automatic outage notifications
  • Withdraw some cash to pay for food or other supplies given that ATMs and EFTPOS can be affected by electricity outages
  • Back up their computer files and records to storage devices or a secure location to assist with business continuity
  • Check that any available alternative energy sources like diesel generators, are fuelled and operational
  • Make sure barbeque gas cylinders are full for cooking or boiling water
  • Know how to open garage door and electric gates manually as these won’t work in a power outage.

Anyone relying on life support or medical assistance should also ensure they have contingency plans in place in case of emergency.

If a power outage occurs, customers should:

  • Disconnect appliances and electronics to avoid damage from electrical surges
  • Be aware of fallen power lines that may have come down in strong winds, or damaged by fallen trees. Be careful when going outside to check on neighbours
  • Only open fridge and freezer doors when absolutely necessary as this will keep the food and air temperatures colder for longer
  • Avoid carbon monoxide poisoning; never use a gas stove to heat your house and never use an outdoor gas heater indoors.


Want to receive outage notifications?

Want to receive outage notifications?