Contact Us

If your enquiry is in relation to electrical faults & emergencies, please call our 24 hour service line:

We’d really appreciate your feedback on how we’re performing

CitiPower and Powercor Australia are electricity distributors. We own and manage the poles, wires and equipment that deliver your power, and are responsible for supply quality, reliability and your electricity meter.

We regularly consult with our customers and would appreciate your feedback on how we’re performing.


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Your details

Your NMI number appears on the bill you receive from your retailer

Contact TypePhone Number/EmailService
Service difficulties and faultsPowercor: 13 24 12
CitiPower: 13 12 80
24 hour
Connection enquiries
General enquiries
Trees or vegetation near powerlines
Electricity safety advice
Powercor: 13 22 06
CitiPower: 1300 301 101
Business hours
Telephone interpreters 13 14 50 External provider
Email enquiries General enquiry Not appropriate for faults
Complaints or compliments Customer feedback Not appropriate for faults
Non-urgent maintenance (i.e. graffiti, pit lids, bees, termites) Non Urgent Maintenance And Graffiti Business hours, not appropriate for urgent faults
Postal address Locked Bag, 14090, Melbourne, 8001

Documents and Resources

Have a question for our team?

Have a question for our team?