- Who is my power company?
- One of your drivers showed poor road behaviour
- I want to complain about something
- I want to provide positive feedback
- I have a question about my bill?
- I want to make a claim
- I’m spending lots on electricity, can I switch to solar?
- How do I read my meter?
- Can I put Christmas decorations on power poles?
- I’d like to buy your old poles/cable reels
- Can I move a power pole?
- I have an easement enquiry
- What are you doing about poor service levels?
Who we are
We operate the most efficient and reliable urban and rural electricity distribution networks in Victoria.
Price
Distribution costs comprise just 23% of your bill compared to almost 50% in other states, and have fallen by 3% in the past 10 years.
Reliability
Network reliability has improved by almost 40% since 1995 when the State Electricity Commission was privatised.
Power outages
With more than 92,000 kilometres of electricity cable to maintain, power outages will sometimes happen.
Current outages
See our map of current outages or search for outages in your area.
Our services
Whether it’s safety advice on powerlines, streetlight maintenance, vegetation management, smart meters or solar connections, we offer a range of services.
Our network
CitiPower & Powercor’s networks deliver power to more than 1.1 million residential and commercial customers across metro and rural Victoria.
Connections
Need a power supply or to change an existing supply? Check if you’re in our area with our Postcode Network Locator.
Working with us
Contractors and suppliers are an important part of our business, so whether you want to work with us, or for us, the information is here.
Public lighting survey
4 March 2015
Tell us what you want
We are asking members of the community to answer 8 simple questions that will help us identify ways to make it easier for people to report faulty streetlights using their computer, tablet or mobile phones.
What we do
We are electricity distributors and manage the poles, wires and equipment that deliver electricity to homes and businesses in Melbourne and through central and western Victoria.
Power outages
To view reported power outages in your area, please enter your postcode below:
network locator
Services and connections
Customers wishing to increase or establish a new electricity supply may require the distribution network to be altered or upgraded.
Can we help?
- Who is my power company?
- One of your drivers showed poor road behaviour
- I want to complain about something
- I want to provide positive feedback
- I have a question about my bill?
- I want to make a claim
- I’m spending lots on electricity, can I switch to solar?
- How do I read my meter?
- Can I put Christmas decorations on power poles?
- I’d like to buy your old poles/cable reels
- Can I move a power pole?
- I have an easement enquiry
- What are you doing about poor service levels?
Electrical faults and emergencies
If you experience any electricity faults or emergencies, call our 24 hour service line: