Energy retailer resources

A number of tools and resources are available to support energy retailers in working with us to:

• Arrange service connections or alter existing connections
• Energise new customers
• Provide NMI and meter data to support the preparation of accurate electricity bills based on real time consumption.

Please use the Retailer Enquiries Form below to submit requests relating to:

• Service orders
• NMI standing data
• MSATS information
• Metering and data streams
• Energisations and special reads
• Customer details and site access.

Or for urgent inquiries such as same day energisations, call:

CitiPower: 1300 724 234      Powercor: 1300 243 422

This form is provided for Electricity Retailers only.

Retailers can submit enquiries and requests relating to:

• Service orders
• NMI standing data
• MSATS information
• Metering and data streams
• Energisations and special reads
• Customer details and site access

If required, please refer to the industry Retail Operations Contact List (ROCL) for process owner and escalation contact details for each business process.