Energy retailer resources

A number of tools and resources are available to support energy retailers in working with us to:

  • Arrange service connections or alter existing connections
  • Energise new customers
  • Provide NMI and meter data to support the preparation of accurate electricity bills based on real time consumption.

Please use the Retailer Enquiries Form below to submit requests relating to:

  • Service orders
  • NMI standing data
  • MSATS information
  • Metering and data streams
  • Energisations and special reads
  • Customer details and site access.

Or for urgent inquiries such as same day energisations, call:

CitiPower: 1300 724 234      Powercor: 1300 243 422

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Retailer Enquiries Form

This form is provided for Electricity Retailers only.

Retailers can submit enquiries and requests relating to:

  • Service orders
  • NMI standing data
  • MSATS information
  • Metering and data streams
  • Energisations and special reads
  • Customer details and site access

If required, please refer to the industry Retail Operations Contact List (ROCL) for process owner and escalation contact details for each business process.

Retailer employee details

A copy of your submission will also be sent to this address

Connection and enquiry details

File Attachment 1
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File Attachment 2
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File Attachment 3
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