Energy retailer resources

Industry partnersEnergy retailer resources

Support for energy retailers

A number of tools and resources are available to support energy retailers to:

  • Arrange service connections or alter existing connections
  • Energise new customers
  • Provide NMI and meter data to support the preparation of accurate electricity bills based on real time consumption.

Please use the Retailer Enquiries Form to submit requests relating to:

  • Service orders
  • NMI standing data
  • MSATS information
  • Metering and data streams
  • Energisations and special reads
  • Customer details and site access.

Or for urgent inquiries such as same day energisations, call:

CitiPower: 1300 724 234      Powercor: 1300 243 422

Documents and Resources

Documents and resources

    Energy Retailer Enquiries Form

    This form is provided for Electricity Retailers only.

    Retailers can submit enquiries and requests relating to:

    • Service orders
    • NMI standing data
    • MSATS information
    • Metering and data streams
    • Energisations and special reads
    • Customer details and site access

    If required, please refer to the industry Retail Operations Contact List (ROCL) for process owner and escalation contact details for each business process.

    Retailer employee details

    Attachment
    Max. filesize 3MB. Please upload only pdf, doc, docx, xls, xslx, pages, numbers, jpg, tiff, bmp, png, txt, csv, rtf, odt or ods files. Note that if form submission fails, please re-upload attachment.

    Your details

    Your NMI number appears on the bill you receive from your retailer