While working to provide reliable power to meet this peak demand, we are also required to operate our networks’ safety settings at a higher level of sensitivity during the hotter months.
During declared bushfire seasons and on Total Fire Ban Days, stricter procedures are in place to reduce the risk of fires starting from our assets. Our crews may also need to conduct safety checks and line patrols so it can take longer to restore power if an outage occurs.
We advise people to follow three important steps to be prepared:
But if high heat is threatening and a Total Fire Ban Day is declared, then follow these tips to know what to do immediately before and during the event.
Always treat them as ‘live’ and stay at least 10 metres away. Report them immediately by calling: 13 24 12. If the situation is life-threatening, call 000.
State Emergency Services: Call 132 500 or visit ses.vic.gov.au. Download the VicEmergency app at: emergency.vic.gov.au. If you need interpreter services call 13 14 50.
Choose your preferences for how we communicate with you in a power outage through this service.
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