Faults and emergencies

If your enquiry is in relation to electrical faults you can report easily via our online reporting tool or in case of emergency please call our 24 hour service line.

Feedback and enquiries

We welcome general enquiries to our Customer Service Agents either online or via phone. This includes calls about:

  • Connection inquiries
  • Trees or vegetation near powerlines
  • Electrical safety
  • Our network activities within your community.

Please use the enquiry form below or contact us directly during business hours on:

Enquire Online
Contact TypePhone Number / EmailService Availability
Service difficulties and faultsCitiPower: 13 12 80Powercor: 13 24 1224 hours, 7 days a week
Life Support CustomersCitiPower: 1800 066 909Powercor: 1300 364 30124 hours, 7 days a week
General enquiriesCitiPower: 1300 301 101
Powercor: 13 22 06Business hours
Telephone interpreters
(External provider)
13 14 50Business hours
Email enquiriesGeneral Enquiries FormReceived 24 hours,
Managed during business hours
Complaints or complimentsCustomer Feedback FormReceived 24 hours,
Managed during business hours
Retailer Enquiries LineCitiPower: 1300 724 234
Powercor: 1300 243 422Business hours
Registered Electrical Contractor LineCitiPower: 1300 132 894
Powercor: 1300 360 41024 hours, 7 days a week
Embedded generation teamembeddedgeneration@powercor.com.au
Postal addressLocked Bag, 14090, Melbourne, 8001
Whistleblower Line1800 035 400Business hours

Dispute resolution process

If you ever find the service we provide is less than satisfactory, you can lodge a customer complaint by contacting us on 13 22 06 or by filling in a feedback form. We view each customer complaint as an improvement opportunity, and we will do our best to resolve the issue to your satisfaction.

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