Contact Us

If your enquiry is in relation to electrical faults & emergencies, please call our 24 hour service line:
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Your details

Your NMI number appears on the bill you receive from your retailer

Contact TypePhone Number/EmailService
Service difficulties and faultsPowercor: 13 24 12
CitiPower: 13 12 80
24 hour
Connection enquiries
General enquiries
Trees or vegetation near powerlines
Electricity safety advice
Powercor: 13 22 06
CitiPower: 1300 301 101
Business hours
Telephone interpreters 13 14 50 External provider
Email enquiries General enquiry Not appropriate for faults
Complaints or compliments Customer feedback Not appropriate for faults
Postal address Locked Bag, 14090, Melbourne, 8001