Contact us

If you have a query about your electricity supply and you can’t find the information here, then get in touch with us and we’ll be happy to help.

 

Electrical faults and emergencies

If you experience any electricity faults or emergencies, call our 24 hour service line:

CitiPower 13 12 80

Powercor 13 24 12

 Postcode
network locator

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If your enquiry is in relation to electrical faults & emergencies, please call our 24 hour service line.

CitiPower - 13 12 80   Powercor - 13 24 12


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Contact phone numbers

Essential phone numbers and email links for queries, complaints or reporting of any service difficulties.

    •  
    • Phone Number / Email

    • Service

    • Service difficulties and faults

      Streetlight faults

    • 13 12 80

    • 24 hour

    • Connection enquiries

      General enquiries

      Trees or vegetation near powerlines

      Electricity safety advice

    • 1300 301 101

    • Business hours

    • REConnect phone
      (for Registered Electrical Contractors only)

    • 1300 132 894

    • Business hours

    • Telephone interpreters

    • 13 14 50

    • External provider

    • Postal address

    • Locked Bag 14090
      Melbourne 8001

    •  
    •  
    • Phone Number / Email

    • Service

    • Service difficulties and faults

      Streetlight faults

    • 13 24 12

    • 24 hour

    • Connection enquiries

      General enquiries

      Trees or vegetation near powerlines

      Electricity safety advice

    • 13 22 06

    • Business hours

    • REConnect phone
      (for Registered Electrical Contractors only)

    • 1300 360 410

    • Business hours

    • Telephone interpreters

    • 13 14 50

    • External provider

    • Postal address

    • Locked Bag 14090
      Melbourne 8001

    •  
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