- More timely services are provided like Interactive Voice Response and SMS that can automatically advise you of power outages in a timely way.
- We can also keep track of supplies for life support customers and prioritise them during power outages.
We have a team of more than 2,000 talented people, including highly skilled tradespeople and professionals on the ground and on call to support communities across central and western Victoria.
These services are delivered from 14 depots as well as a purpose-built customer contact centre in Bendigo and our corporate office in Melbourne. From here we manage hundreds of thousands of poles, almost 100,000 kilometres of powerlines and deliver services for almost 1.2 million households and business customers. Our assets include the meters that measure the amount of electricity you use.
Having people and equipment located across our networks means we can respond quickly to customer needs and make sure the network is safe and reliable for the communities we service.
|Fast Facts (as at 31 December 2020)|
|331,912 customer connections||843,525 customer connections|
|57,809 poles||588,264 poles|
|7,693 kms of powerlines |
|89,921kms of powerlines
|52% network utilisation rate||71% network utilisation rate|
|157km2 region||145,651km2 region|
|107 customers per km2||12 customers per km2|
|25% of Victorian GDP supported||25% of Victorian GDP supported|
|99.99% supply reliability||99.97% supply reliability|
|176 GWH distributed in 2020||10,660 GWH distributed in 2020|
|67MW renewable energy installed||1,765MW renewable energy installed|
Our networks are managed by electricity control rooms that operate 24/7, 365 days a year. The control centres manage the flow of electricity to and from your place while monitoring the performance and security of our network.
Our high-tech control centre receives outage signals from across our network and guides crews on the ground to act or restore power as quickly and safely as possible.
Each year, thousands of jobs are managed by our network controllers – mobilising crews where needed to fix faults on the network, or to conduct routine repair and maintenance jobs.
Smart meters are safe and accurate, and they help us plan to meet power demands. It means you can count on your electricity bills being entirely accurate, rather than an estimate or average. They’ve made a real difference to improving the safety, reliability and efficiency of our network.
The data we gather from smart meters helps us keep your supply of power consistent, as well as monitor the performance of our network.
Between 2009 and 2013 we installed more than 1,000,000 smart meters in homes and businesses across the CitiPower and Powercor networks. Around 97% of our customers have smart meters and we continue to install them for all new connections.
While we were able to upgrade most customers under the initial rollout, there were around 25,000 properties that did not receive a smart meter due to an inability to access the properties, the property being vacant or further installation work being required. As a result, we offer free exchanges for any old meter to upgrade to a smart meter.
If you would like to arrange for a free upgrade to a smart meter, please contact our team on 13 22 06 between 7am and 7pm Monday to Friday.
View a copy of our smart meter fact sheet
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