We support urban growth by making sure new high density residential or industrial and commercial developments on the CitiPower network have access to safe and reliable power.
Our services include:
We encourage you to apply for any service early in the development process, so we can advise how we can best support you.
Once you’ve applied, we will contact you to discuss your project needs.
We will always initially offer the lowest-cost solution that meets the technical requirements of the project.
Contracts will soon be sent to the customer account in mySupply
Customer contracts are now available for review and acceptance via the myApplications view in mySupply.
Customers will need to register for an account in order to apply, view and accept their contracts online.
These changes contribute towards a faster turnaround time from the submission of each request through to offer acceptance.
From 28 November 2022 customers will no longer be required to print, sign and scan PDF copies of contracts. Contracts will be accepted online via a simple digital check box.
Improvements will be made to the Quick Calculator to help residential and small commercial business owners gauge an accurate assessment, so they can make an informed decision before applying for supply.
Further enhancements to the mySupply portal will assist customers in submitting the correct application – improving the turnaround time for processing applications.
If the project’s design is certain:
We can provide you with an offer for design and construction up front, with a Negotiated Connection Contract (NCC) or Recoverable Works Contract (RWC).
If the project design is not certain:
We will need to establish design certainty first, with a Specification and Design Services Contract (SDSC). Once this step is completed, we will provide you with an offer for final design and construction, with an NCC or RWC.
A fast-track option may be available for projects on a strict deadline. There is more information on this page under ‘Fast track your application’.
Negotiated Connection Contract (NCC): This is the agreement for work required to connect to our distribution network. We issue an NCC for new power supply services (temporary and permanent). This will outline terms and conditions for your project, including what is needed to provide connections to the distribution network, the expected cost, any applicable rebates.
Specification and Design Services Contract (SDSC): This is the agreement to establish the project’s scope, specifications and carry out preliminary design to remove uncertainty. An SDSC outlines how we will undertake design investigation activities and determine design certainty.
Recoverable Works Contract (RWC): This is the agreement for work required to rearrange the existing distribution network. We issue an RWC for abolishments and asset relocations.
The time it takes to deliver these services depends on:
We do our best to make sure we deliver these services as soon as possible, but please be aware sometimes factors outside our control may impact timelines.
As a guide, the typical time frames for services are:
As part of our process, we will provide you with a project specific timeline for your project which will outline the steps required to provide you with the requested service.
To enable us to provide these services to you as smoothly as possible, there are some simple things you can do.
Before you make your application, we advise working with an engineering consultant, registered electrical contractor or builder to advise on your electrical requirements.
The earlier you engage us in the development process, the sooner we can start the process and work together to achieve your project milestones.
This includes letting us know the project’s key milestones, so we can best deliver to your needs.
For example, when you apply for a permanent power supply for a development, it’s a good idea to also apply for the temporary power supply. That way, we can work together to align delivery of the temporary power supply with the builders on site start date. In some circumstances there may be savings in considering all components of the project at one time.
A fast-track option may be available for projects on a strict deadline. Our ability to offer you this option will depend on the project’s complexity, third party constraints (such as the requirement for soil testing and council consents), as well as the availability of our design and construction resources. If you require a fast-track service, please discuss this with us early.
We understand that temporary power supply is crucial to the commencement of your building works so we recommend applying for this as soon as possible. By engaging with us early, we can work together to make temporary power available to your site in time for the commencement of your building works.
The process for both a temporary and permanent power supply is the same, but you will need to make two separate applications.
Any customer can apply for a temporary power supply. However, we recommend the developer applies for a temporary supply at the same time as a permanent supply. This will help us meet your overall project timeframes and ensure temporary power is made available to your site in time for the commencement of your building works.
By applying early in the process, the developer can choose to either:
In cases where we have design certainty, we may be able to issue an NCC up front and skip the SDSC step.
We recommend speaking to an engineering consultant, registered electrical contractor or builder to advise on the project’s electrical requirements. Typical options for temporary supply include:
The above options may require us to augment our network to provide you with the required amount of load.
An abolishment is the safe removal of any existing power services or assets on the property that is being developed, such as underground cables and any substations.
Abolishments are usually needed when demolition works are involved.
If an electrical service or asset needs to be removed, we need to make sure we can safely transfer the electrical load. This is a complex process, so we advise contacting us as soon as possible.
In some circumstances, the works to abolish an existing connection may include making the temporary power supply available for the builder at the same time.
Electrical assets, such as power poles and lines, often need to be relocated in order to:
We typically first need to undertake a sag and sway assessment for you.
In some cases, relocating our assets may also affect other utilities or services such as trams, street lighting and telecommunications. If this is the case, you will need to work directly with these authorities.
If you would like us to disconnect, remove, modify or provide new street lighting for your project, contact the local council or VicRoads in the first instance.
Street lighting maintenance and running costs are funded by councils or VicRoads, depending on which body is responsible for the street they are on. We carry out operational, maintenance, installation, and replacement activities.
Once we have written approval from the relevant authority, we can plan to deliver the requested activities.
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