General enquiry

Use this form to contact us with any general enquries. Please allow up to five business days for us to respond.

Contact usGeneral enquiry

Do not use use this form to report power outages, electrical faults, or hazards and public safety issues.
To report these call our 24/7 faults and emergencies line on 13 24 12. If it is an emergency, call 000.

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Report a faulty streetlight

Request tree cutting

Request non-urgent maintenance

Submit a claim

Apply for a permit

Connection services (including solar)

View your energy use on myEnergy

Manage your outage notifications

General enquiries form

Please allow up to five business days for us to respond.

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CitiPower and Powercor acknowledge and respect the Traditional Owners as the original custodians of the lands and waters where we operate. We recognise First Peoples’ unique rights as Traditional Owners and their deep spiritual connection to Country, and thank them for continuing to care for it. We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

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Phone, email, give us feedback or make a claim.

General enquiry

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