Given new restrictions relating to the spread of COVID-19 we have made the decision to close reception at our Market Street head office as well as the front counters across all of our depots until further notice.
Customers can still receive all of our services, but must interact with us digitally (via the form below) or over the phone (via the numbers below).
We will continue to monitor the latest government advice and will advise when counters are able to re-open.
| Contact Type | Phone Number/Email | Service |
|---|---|---|
| Service difficulties and faults | Powercor: 13 24 12 CitiPower: 13 12 80 | 24 hour |
| Connection enquiries General enquiries Trees or vegetation near powerlines Electricity safety advice | Powercor: 13 22 06 CitiPower: 1300 301 101 | Business hours |
| Telephone interpreters | 13 14 50 | External provider |
| Email enquiries | General enquiry | Not appropriate for faults |
| Complaints or compliments | Customer feedback | Not appropriate for faults |
| Non-urgent maintenance (i.e. graffiti, pit lids, bees, termites) | Non Urgent Maintenance And Graffiti | Business hours, not appropriate for urgent faults |
| Postal address | Locked Bag, 14090, Melbourne, 8001 |
