If you are undertaking work that needs power to be isolated to our electricity distribution network, then you need to arrange a high-voltage isolation.
Planning the switching instructions needed to safely isolate the work areas is a detailed process. It involves careful coordination between our network control centre and the various project and field teams working nearby to ensure everything runs smoothly and safely.
You can arrange a high-voltage isolation by completing the form below. You will receive a confirmation email within two business days of submission
How long does it take to arrange a high-voltage isolation?
- We require a minimum of 30 business days’ notice to be able to fulfill your request
- Payment must be made before isolation date
- We will accept long lead time applications up to six months in advance
What do I need to complete an application?
- Applicant information (your personal information)
- Customer information (for billing purposes)
- Site address
- Detailed information regarding purpose for isolation
- Description of any prescribed works undertaken by a Registered Electrical Contractor (REC)
- Preferred date and time of isolation
- Preferred date and time of reconnection
- Any attachments as necessary
Help and support
If you have any questions or need support, please contact our Customer Requests team on 1800 771 434 or email cru@powercor.com.au.
High voltage isolation form
CitiPower and Powercor are committed to protecting your privacy. We collect, use and share personal information from you to enable us to deliver the service(s) that you are requesting. If you are providing us with personal information of others, you must inform them you have provided their information to us. Without this information, we may not be able to deliver the service(s) you require. For more information about how we collect, use and disclose personal information, please refer to our Privacy Policy. Alternatively, please contact us on 1300 301 101 or email us at info@powercor.com.au
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