Reconnecting after a fault

If you have received an SMS or email and power has not been restored due to a customer side defect

Outages and emergenciesReconnecting after a fault

Power not restored after an outage?

We work 24/7 to deliver you a safe and reliable electricity supply.

If your connection to the electricity network doesn’t meet safety standards, we may not be able to reconnect your supply until repairs are completed.

You may also be issued with a defect notice. A defect notice means that the electricity supply to your property has become defective and requires your attention to have it rectified.

Common types of defects are:

faulty or damaged switchboard
point of attachment issues such as unsecured cables or damage caused by weather or corrosion.
trees contacting powerlines.

Once repairs are completed, we will reconnect your supply free of charge.

Getting reconnected

Engage a licensed electrician:

search for a licensed electrician by location on the Energy Safe Victoria website

Your licensed electrician will:

complete a safety and compliance inspection
issue a Certificate of Electrical Safety and send it to info@powercor.com.au or info@citipower.com.au (if you do not know your distributor, use our postcode locator)
arrange the reconnection directly with us on your behalf by calling Powercor 13 24 12 or CitiPower 13 12 80

CitiPower and Powercor recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

Have a question for us?

Phone, email, give us feedback or make a claim.