Welcome to CitiPower and Powercor
Welcome to CitiPower and Powercor
We’re your electricity network
We supply power through our network of poles, wires and infrastructure. We also own and manage the meter that tracks electricity use in your home. The meter sends data to your retailer who issues your electricity bill.
We’re happy to have you. On this page, learn about our role as a distribution network in the energy supply chain, including how we provide you with safe, reliable and affordable electricity.
If the power goes off, you can report it to us or by call 13 12 80 for CitiPower or 13 24 12 for Powercor.
How we can help you
Emergency advice
Extreme storms, floods, fires and high heat can damage the electricity network and affect power supplies. To reduce the inconvenience of a power outage, there are ways you can way to prepare and respond.
Using energy efficiently
Follow our tips to use less energy and save on your power bill.
Outage notifications
When you sign up with an electricity retailer, they provide us the account holders’ contact details. We use this information to contact you with important updates about your electricity supply, including planned and unplanned outages, and other service changes that may impact you.
No Go Zones
No Go Zones are designed to keep workers and the public a safe distance from electrical assets. Contractors must apply for permits for any work that needs to take place within a No Go Zone.
Solar and other technologies
Find out how to set up rooftop solar, electric vehicles and batteries as well as renewable generation and large embedded generators.
Contact us
Our friendly and experienced staff based in Victoria are available to answer any queries you have.
| CitiPower | Powercor | |
|---|---|---|
| Life support emergency | 1800 066 909 | 1300 364 301 |
| Service difficulties and faults | 13 12 80 | 13 24 12 |
| General enquiries | 1300 301 101 | 13 22 06 |
| Email enquiries | info@citipower.com.au | info@citipower.com.au |
| Telephone interpreter service | 13 14 50 | 13 14 50 |