myEnergy
Important changes impacting your electricity supply are taking effect on 29 September 2022
As part of our role to maintain a safe and reliable supply of power to our customers, we actively monitor our network 24 hours a day.
Recent advances in technology mean that we can remotely identify faults that could pose a risk to the safety of supply and our customers.
If a fault is detected – which is expected to be rare – in the interests of keeping you safe, we may switch off your electricity supply while our crews investigate.
As a life support customer, it is important that you have a back up plan in case your power supply is interrupted at any time.
This fault detection technology has been operational on our network since 2021 and has led to a reduction in the amount of electrical shocks experienced.
Are you planning on disconnecting my electricity? Have I been disconnected?
No. There is no issue at your property right now. In the rare event our systems remotely detect a fault in the future, we may need to disconnect your supply while our crews investigate.
What happens if my supply is interrupted?
If a fault is detected and supply has been turned off at your premises- which is expected to be a rare occurrence:
We will notify you via SMS or a phone call to:
- advise there is an issue and that your supply has been disconnected
- field crews will be on their way, regardless of the time of day.
What do I need to do if my supply is interrupted?
As part of our investigation, we often need access to your switchboard and meter box to perform our checks and tests. If there are problems with providing access, please call us on 1300 364 301 for Powercor customers or 1800 066 909 for CitiPower customers.
When we locate the reason for the fault, we will repair that equipment if it is on our network. If there is anything you need to repair at your property, we will let you know when we are there.
My power is disconnected in the middle of the night, I don’t want fault crews to attend overnight, what can I do?
Please call us on 1300 364 301 for Powercor customers or 1800 066 909 for CitiPower customers – we will attend as a priority the following morning instead.
