Live safely

We want to make sure you know what to do when working on or around electrical assets and how to stay safe if the power does go out.

So much of our lives rely on electricity these days.  But powerlines can be dangerous so we want you to be aware of what’s overhead whenever you’re working or playing around your home.

Sometimes safety issues can arise with your home’s electricity supply too.  Like when the power goes out, or trees get too close.

This information is designed to help you and your family to live safely.

Power outages

Remember that if your power has gone out unexpectedly, then please make sure the health and safety of you and your family is the first priority.

Our network control centre is constantly monitoring the power supplies and if there is something that has caused an outage in your community, our team will see it automatically, 24 hours a day.  Every five minutes this information updates our online outage map.

Our Customer Service Agents based in Bendigo are available 24 hours a day to support customers with faults and emergencies. In many cases when you call our team, you’ll be answered by an automatic response which identifies your location, acknowledges if an outage has occurred, and provides an estimated time the power will be restored (also known as an ETR – Estimated Time of Restoration). But there is always an option to speak to one of our agents personally.

Contact us about faults and emergencies by calling: CitiPower 13 12 80 or Powercor 13 24 12

Visit our outage maps at:

Electrical emergencies

Emergencies can and do happen, find out what to do and who to contact when something goes wrong.

Read more

Safety around the home

Safety is our number one priority. Find out more information on how to keep your family and your property safe.

Read more

Vegetation management

Keeping vegetation under control is essential to keeping the power supply consistent across our networks.

Read more

Power outages and faults

Quickly find information about your power supply.

Read more

Documents and Resources

Dial Before You Dig

A quick call to Dial Before You Dig before you start work could save your life and protect our network.

If you’re planning to dig, you first need to know if there is electricity or network cables beneath you. Before you start work, you need to contact Dial Before You Dig on 1100 or apply for approval online.

Your request will be sent to CitiPower and Powercor and we’ll respond within two days with plans and information about the location of our underground cables in the network.

CitiPower and Powercor are members of the Association of Dial Before You Dig Services, a non-profit body dedicated to looking after Australia’s underground infrastructure.

Learn More