myEnergy lets you see how much energy your solar panels are exporting and how much energy you are consuming from the grid.
With myEnergy you can:
Some customers have internet-connected solar systems. These customers are required to maintain an active internet connection so we can communicate with their solar inverter to remotely manage exports and generation.
On occasions, we may notify these customers that their solar exports could be impacted by testing or a loss of connectivity.
We conduct regular tests to confirm rooftop solar systems can respond to our signals.
Impacted customers will receive a notification via their preferred communication method two weeks before the planned test. This will advise:
Impacted customers’ power supply will not be interrupted during planned testing.
When internet-connected rooftop solar systems lose their connection with our systems, affected customers are unable to export their excess generation to the grid.
If connectivity is not restored within seven days, we will send a notification advising that customers check and reestablish their internet connection.
If connectivity is not reestablished within a further seven days, we will send an additional notification to check and reestablish the internet connection.
For troubleshooting advice, see the ‘solving grid export problems’ section below.
We will send a confirmation when the connection is restored.
If your solar system is not exporting electricity to the grid, it could be for a number of reasons. The problems and solutions vary depending on when your solar system was installed.
If you need a licensed electrician we recommend searching by locations on the Energy Safe Victoria website.
Some solar systems may have several switches. For example, your system may include a solar main supply switch in your switchboard, an ‘AC isolator’ switch near your inverter and a ‘DC isolator/solar array’ switch on your inverter. (Some newer systems may not have all these switches). If you have had electrical work done recently, check that your solar system has been switched back on.
What to do: check all switches. Contact your solar installer or a licensed electrician if there is any reason to think the issue may involve more than a simple switch.
myEnergy
