You can add up to 35 requests in a bundle.
You should use bundled requests to create and submit multiple connection requests for a multi-occupancy site (or on same land title) that requires completion in conjunction i.e., at the same time. For example:
You can add up to 35 requests in a bundle.
eConnect checks the addresses of the CR’s at submission of the bundle. They must be the same for the bundle to be submitted.
If the alteration is an old address which needs updating, please send us a request to update the address with a copy of rates notice.
Solar, unmetered supply and embedded network requests cannot be added to a bundled request. Please continue to submit these requests via the new connections or alterations or abolishment options.
Please provide CES for all prescribed works e.g., risers, submains, common metering panel. You can attach them to the CR for P/L or to the lowest tenancy in the bundle. We require this information to carry out the connection works.
At times this information may be with the REC undertaking base building or common property works.
No. We are not able to add a CR to a bundle, so it is important that all CRs are added to the bundle prior to submission.
Prior to submission of the bundled requests, you can keep it as draft and submit when you believe all the connections requests required to be done at the same time at the site have been added to the bundle.
Prior to submitting the bundled request, you can remove or cancel CRs from the bundle.
Remove – when you select ‘Remove’ the CR will be removed from the bundle but will still exist as a single CR request, which you can submit as a single CR.
Cancel – when you select ‘Cancel’ the CR status will change to ‘Cancelled’, you will no longer be able to use this CR and the cancelled CR will be removed from the bundle when you submit the bundle request.
After Submission of the bundled request, you will have to call us to unlink a CR from the bundle.
You can manage and access your bundled requests through your eConnect dashboard by selecting “View bundled requests.”
When a CR is part of a bundle you will see bundle request ID along with a link at the top of the CR ID, for example: BNDL- 000781DIGC-1342.
eConnect is CitiPower and Powercor’s new online Electrical Work Request (EWR) system. It enables Registered Electrical Contractors (RECs), Licensed Electrical Workers (LEWs), Non-Electricians (Solar Providers, Builders, Market participants) and guest users (the general public) to submit their Solar Pre-Approval, New Connection, Alteration and Abolishment requests online, directly to CitiPower and Powercor.
It also enables users to track and monitor the progress of their requests, to update and cancel requests and to book appointments online.
Registered Electrical Contractors (RECs), Licensed Electrical Workers (LEWs), Non-Electricians (Solar Providers, Builders, Market participants), Retailers, and guest users (the general public) can use eConnect.
Registered Electrical Contractors (RECs), Licensed Electrical Workers (LEWs) and Non-Electricians must register to use eConnect. A guest user, who has a one-off Solar Pre-Approval or connection request, or is an infrequent user of eConnect, is not required to register an account.
For instructions on how to register an eConnect account, click here.
A REC and LEW are required to register an eConnect account for them to submit, track and update their connections requests.
A guest user is not required to register an eConnect account and will be able to track the progress of a request using a unique Connection Request ID number and password generated by the system. Guest users are also able to submit a Solar Pre-Approval request.
As a registered user, eConnect will be your one-stop-shop and will enable you to:
Yes. It is recommended that for all New Connection requests that you attach your CES via the file upload or photo option in eConnect. If it is left onsite and cannot be located, a wasted truck visit may be charged.
Yes. When you register your eConnect account, you can select how you wish to be notified. You can change this notification method by logging in to your account and updating your notification preference details.
Yes. eConnect enables you to upload photos, as well as provide detailed information in free text fields that may assist with progressing the connection request.
As a REC, if you have a locked account, you can nominate Licensed Electrical Workers (LEWs) to submit work on your behalf. You can manage these users by logging in to your eConnect account. You will have access to all connection requests submitted and completed by LEWs permitted to work on your behalf.