This form is provided for Electricity retailers only.

Retailers can submit enquiries and requests relating to:

  • Service orders
  • NMI standing data
  • MSATS information
  • Metering and data streams
  • Energisations and special reads
  • Customer details and site access

If required, please refer to the industry Retail Operations Contact List (ROCL) for process owner and escalation contact details for each business process.

Max. filesize 3MB. Please upload only pdf, doc, docx, xls, xslx, pages, numbers, jpg, tiff, bmp, png, txt, csv, rtf, odt or ods files. Note that if form submission fails, please re-upload attachment.

Your details

Your NMI number appears on the bill you receive from your retailer