Connection services enquiries | CitiPower & Powercor

This form is provided for Electricity retailers only.

Retailers can submit enquiries and requests relating to:

Service orders
NMI standing data
MSATS information
Metering and data streams
Energisations and special reads
Customer details and site access

If required, please refer to the industry Retail Operations Contact List (ROCL) for process owner and escalation contact details for each business process.

CitiPower and Powercor acknowledge and respect the Traditional Owners as the original custodians of the lands and waters where we operate. We recognise First Peoples’ unique rights as Traditional Owners and their deep spiritual connection to Country, and thank them for continuing to care for it. We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

Have a question for us?

Phone, email, give us feedback or make a claim.

This form is provided for Electricity retailers only.

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Have a question for us?