Connection Services Enquiries

This form is provided for Electricity Retailers only.

Retailers can use the Connection Services Enquiries form below, for general enquiries and update requests relating to:

  • Service order scheduled / completed dates and times
  • NMI standing data updates in MSATS (i.e. updating status or address – 5 days after paperwork has been received)
  • Market Participant updates
  • Tariff updates in MSATS
  • Metering information requests from incoming meter providers to update meters to a RRIM / Comms.
  • Datastream enquiries.

Retailer employee details

A copy of your submission will also be sent to this address

Connection and enquiry details

File Attachment 1
Max. filesize 5MB. Please upload only pdf, doc, docx, xls, xslx, pages, numbers, jpg, tiff, bmp, png, txt, csv, rtf, odt or ods files. Note that if form submission fails, please re-upload attachment.
File Attachment 2
Max. filesize 5MB. Please upload only pdf, doc, docx, xls, xslx, pages, numbers, jpg, tiff, bmp, png, txt, csv, rtf, odt or ods files. Note that if form submission fails, please re-upload attachment.
File Attachment 3
Max. filesize 5MB. Please upload only pdf, doc, docx, xls, xslx, pages, numbers, jpg, tiff, bmp, png, txt, csv, rtf, odt or ods files. Note that if form submission fails, please re-upload attachment.
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