Retailer Enquiries Form

This form is provided for Electricity Retailers only.

Retailers can submit enquiries and requests relating to:

  • Service orders
  • NMI standing data
  • MSATS information
  • Metering and data streams
  • Energisations and special reads
  • Customer details and site access

If required, please refer to the industry Retail Operations Contact List (ROCL) for process owner and escalation contact details for each business process.

Retailer employee details

A copy of your submission will also be sent to this address

Connection and enquiry details

File Attachment 1
Max. filesize 5MB. Please upload only pdf, doc, docx, xls, xslx, pages, numbers, jpg, tiff, bmp, png, txt, csv, rtf, odt or ods files. Note that if form submission fails, please re-upload attachment.
File Attachment 2
Max. filesize 5MB. Please upload only pdf, doc, docx, xls, xslx, pages, numbers, jpg, tiff, bmp, png, txt, csv, rtf, odt or ods files. Note that if form submission fails, please re-upload attachment.
File Attachment 3
Max. filesize 5MB. Please upload only pdf, doc, docx, xls, xslx, pages, numbers, jpg, tiff, bmp, png, txt, csv, rtf, odt or ods files. Note that if form submission fails, please re-upload attachment.
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