Connection Technical Advisors

If you need technical advice we’ve got people to help you.

Our Connection Technical Advisors (CTAs) are the people you can turn to when you need advice on technical matters, such as understanding or complying with Service Installation Rules (SIRs). They’re available to answer any enquiries you may have on SIR matters Monday to Friday, 8:00am – 9:30am.

To contact a CTA you can login to eConnect and make a technical enquiry or call our REC hotlines.

CitiPower: 1300 132 894

Powercor: 1300 360 410

If required, you can arrange for a Connection Technical Advisor to visit you on site.

Online requests and tracking for basic connections that don't require network upgrades
eConnect
Have a question for our team?

Have a question for our team?