We have a range of digital tools to connect our customers faster and provide greater transparency through the connection request process.
Electrical Work Requests are made through our connections portal eConnect.
In eConnect you will be able to:
- Submit requests directly to CitiPower and Powercor, reducing processing time by approx. 30%
- Request a new connection, alteration, abolishment or solar pre-approval
- Book truck appointments when you submit a request
- Attach Certificates of Electrical Safety
- Track connection request progress in real time and receive email and sms updates
- View indicative fees prior to submission
- Logon from multiple devices – smartphone, tablet, laptop, desktop
Effective June 1, 2017, we no longer accept applications for new connections via email. All connection requests must be made via eConnect.
Where can I get more information?
We are here to help with eConnect and have an REC hotline available 24 hours a day, 7 days a week.
REC Hotline: 1300 360 410