Since March 2020, we’ve seen a shift in how we mobilise crews to conduct critical works on our electricity infrastructure and this is minimising the impact on customers.
These works include:
On a daily basis, localised power outages may be required to enable these works to be conducted safely. We appreciate there is never a convenient time to have a power outage and understand that now more than ever, people are relying on the continuity of supplies to their home.
But after reviewing all our planned work, we are where possible, breaking work programs down into smaller packages with shorter duration outages or using generators or network transfers to provide back-up resources.
By doing critical maintenance now, we are reducing the risk of major disruptions caused by unplanned blackouts in the future. We’re also ensuring we can sustain high levels of reliability to help customers through their daily challenges.
For further information, our contact centre remains fully operational:
Please respect our crews as they work to keep the lights on now and prevent the risk of major disruptions later.