Our full resources are available to support our customers. Please be assured:
We have released advice for customers on both how to prepare for potential power outages and the Victorian Government has issued advice on food safety.
If we need to work on your property, please advise if anyone in your household is self-isolated due to COVID-19, so our crews can take appropriate precautions for their own safety.
If you are a customer who relies on electricity to provide vital health support, then please ensure your contact details are updated with our Customer team via email: firstname.lastname@example.org or email@example.com.
We keep records of anyone reliant on life support systems to ensure we do not physically disconnect their power supply. We will also let them know of any necessary planned outages so that they can be prepared with a back-up plan.