Request to Connect an in-home device

HomeRequest to connect an in-home device

Complete the details on this form to request connection of your Zigbee enabled device.

You’ll need your device’s MAC address and its Installation Code. You can usually find these printed on the device itself, or on the documentation that came with your device.

Please ensure your device is installed within range of your meter and is ready to connect. Consult the user manual for your device to confirm required steps.

Our customer service team will respond within 5 business days.

In-home device connection

Max. filesize 3MB. Please upload only pdf, doc, docx, xls, xslx, pages, numbers, jpg, tiff, bmp, png, txt, csv, rtf, odt or ods files. Note that if form submission fails, please re-upload attachment.

Your details

Your NMI number appears on the bill you receive from your retailer