Managing smart meters

Victorians are lucky in having smart meters which are safe, accurate and helpful for us in planning to meet power demand.  It means you can count on your electricity bills being for exactly what you use, not an estimate or average.

It’s made a real difference to improving the safety, reliability and efficiency of our network.

Big benefits are gained from the data and information we are able to receive from meters about your supply and the performance of the network.

Between 2009 and 2013 we installed more than 1,000,000 smart meters in homes and businesses across the CitiPower and Powercor networks. Around 97% of our customers have smart meters and we continue to install them for all new connections.

While we were able to upgrade most customers under the initial rollout, there were around 25,000 properties that did not receive a Smart Meter due to an inability to access the properties, the property being vacant or further installation work being required. We offer free exchanges for any old meter to upgrade to a Smart Meter.

If you would like to arrange for a free upgrade to a Smart Meter, please contact our team on 13 22 06 between 7am and 7pm Monday to Friday.

For more information read our Smart Meter Fact Sheet.

Documents and Resources

Want to receive outage notifications?

Want to receive outage notifications?