This form is provided for Electricity retailers only.

Retailers can submit enquiries and requests relating to:

Service orders
NMI standing data
MSATS information
Metering and data streams
Energisations and special reads
Customer details and site access

If required, please refer to the industry Retail Operations Contact List (ROCL) for process owner and escalation contact details for each business process.

CitiPower and Powercor recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

Have a question for us?

Phone, email, give us feedback or make a claim.

This form is provided for Electricity retailers only.

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