As your electricity network provider, we manage the poles, wires and meters that deliver power to your home or business – every day.
Each year, we’re required to let you know how we’re tracking. Take a look below at a snapshot of the work we’ve been doing and find out how you can be safe, be smart and be ready for this summer.
We take your privacy seriously and will only use your information in accordance with the Electricity Distribution Code of Practice, set by the Essential Services Commission, and our own privacy policy, which you can view here. Your electricity retailer (the one who sends your bill) is required to share your details with us so we can keep you informed. If you’ve chosen to hear from us directly, you may also receive updates from us from time to time.
Be safe. Be smart. Be ready.
Storms, floods and wind can impact our network and your power supply, so it’s important you’re prepared.
It’s during these times we appreciate how essential power supplies are. A loss of power can affect your community’s internet connections, mobile phone towers, water supplies, traffic signals, and EFTPOS payments. In your home or building, it will affect how you live and work, particularly heating, cooling, refrigeration, cooking, lighting and elevators.
We monitor weather conditions closely and get ready for these types of events. When they occur, our people work hard to safely get the power back on for you as quickly as possible. You can act too by preparing for power outages as part of your emergency plan.
There are three important steps to being prepared:
- Be safe. Your health and safety is the priority.
- Be smart. If the power goes out, you’ll want to stay connected.
- Be ready. Have a plan in place for back-up power.
Information for life support customers
If you rely on life support equipment, it’s important to understand your responsibilities and make sure your details are up to date so we can notify you of any updates to your power supply.
Have a back-up plan in place and be ready to activate it when necessary.
Here are some steps to take:
- Ensure you have a reliable source of back-up power for your medical equipment, such as a battery or generator.
- Discuss your life support needs with your doctor to ensure you’re fully prepared.
- Keep your mobile phone charged and subscribe to our SMS/email notifications for power outage updates.
- Have a torch with working batteries close to your life support equipment.
- Organise with a family member or friend to stay with them if you need to leave your home until power is restored.
- Add a secondary contact to receive notifications from us via myEnergy
Save energy and money
Whether you’re looking to save money, reduce your environmental footprint, or both, we’re here to support and lend a helping hand with some useful energy saving tips and advice.
It doesn’t have to be overwhelming, whether you’re looking to make small changes or are ready for a big overhaul, every effort counts. At the link below we’ve got tips that range from quick and easy fixes to more substantial investments.
Are you missing urgent updates?
Every day we’re maintaining and upgrading our network to keep your electricity safe and reliable so we may need to get in touch with you from time to time about planned or unexpected outages.
We know being without power can be inconvenient but so is missing notification letters. Sign up with myEnergy and receive SMS and email notifications for outages.
