We are supporting homes and small businesses impacted financially by COVID-19 by providing relief from network charges on their electricity bills.
There are two types of charges on your electricity bill.
Because distribution networks like us manage your electricity meter, we provide the energy retailers (the company who sends your electricity bill) with the data on your consumption for billing purposes.
Now we are working in cooperation with energy retailers to administer a relief offer to make it as simple as possible for our customers.
Relief for residential customers
We are offering relief from network charges for customers experiencing hardship as a result of the COVID-19 restrictions.
To be eligible, you will be a customer who since 1 March 2020, has received relevant government benefits or entered a payment plan or hardship arrangement with your energy retailer.
If you are eligible then:
You’ll then automatically receive the relief through your energy retailer’s normal billing cycle. This could include either deferred payments or rebates (depending on your energy retailer) for network charges from 1 April 2020 to 30 June 2020.
Please also be reassured, we will not disconnect any residential customers who may be having financial difficulties without their agreement before 31 July 2020 and potentially beyond.
Rebates for small business customers
If you own or operate a business that has been impacted by COVID-19 restrictions then you may be eligible for relief from network charges which are one of the costs itemised on your electricity bill.
Rebates for network charges incurred between 1 April 2020 and 30 June 2020 are offered to businesses which:
If you are eligible for the rebate then:
Rebates will be processed in arrears of monthly invoicing. So that means you keep paying your electricity bills under the normal billing cycle but will see a rebate on subsequent bills received up to the end of September 2020.
Other ways we are supporting small business customers are by:
In these ways, we aim to support businesses as they experience trading constraints as well as during the months when hopefully they’ll be getting back to business.
We estimate there are more than 40,000 small businesses in the CitiPower network and 88,000 in the Powercor network that are potentially eligible for the rebate offered.