Guidance for visitors to our offices and depots

13 May, 2020

Due to the Federal Government’s restrictions around public gatherings and when people should leave their homes, we have closed all receptions and front counters across our depots until further notice.

We are still open for business and customers can get in touch with us via our Contact Centre at the numbers below or via email.

Powercor: 13 22 06 for general enquiries or 13 24 12 for service difficulties and faults
CitiPower: 1300 301 101 for general enquiries or 13 12 80 for service difficulties and faults.

If you need to visit anyone at our offices, please contact them by phone to meet you outside reception. Please ensure appropriate social distancing measures are used throughout your meeting.

CitiPower and Powercor acknowledge and respect the Traditional Owners as the original custodians of the lands and waters where we operate. We recognise First Peoples’ unique rights as Traditional Owners and their deep spiritual connection to Country, and thank them for continuing to care for it. We honour Elders past and present whose knowledge and wisdom has ensured the continuation of culture and traditional practices.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

Have a question for us?

Phone, email, give us feedback or make a claim.