May 13, 2020
Since March 2020, we’ve seen a shift in how we mobilise crews to conduct critical works on our electricity infrastructure and this is minimising the impact on customers.
These works include:
- addressing faults and urgent maintenance which can otherwise threaten the safety of customers
- providing electrical services supporting infrastructure and construction projects which are sustaining vital jobs and economic benefits at this time
- actions to sustain power quality and reliability for commercial and industrial customers
- work under our bushfire management plan including asset inspections and replacements and the rollout of Rapid Earth Fault Current Limiters (REFCLs) in high bushfire risk areas.
On a daily basis, localised power outages may be required to enable these works to be conducted safely. We appreciate there is never a convenient time to have a power outage and understand that now more than ever, people are relying on the continuity of supplies to their home.
But after reviewing all our planned work, we are where possible, breaking work programs down into smaller packages with shorter duration outages or using generators or network transfers to provide back-up resources.
By doing critical maintenance now, we are reducing the risk of major disruptions caused by unplanned blackouts in the future. We’re also ensuring we can sustain high levels of reliability to help customers through their daily challenges.
For further information, our contact centre remains fully operational:
- Powercor: 13 22 06 for general enquiries or 13 24 12 for service difficulties and faults
- CitiPower: 1300 301 101 for general enquiries or 13 12 80 for service difficulties and faults.
Please respect our crews as they work to keep the lights on now and prevent the risk of major disruptions later.