Customer Advisory Panel

From 2017 – 2020, our Energy Futures Customer Advisory Panel provided a forum for identifying and considering issues to be covered in our regulatory proposals and tariff structure statements. This panel helped clarify customer and stakeholder expectations of our performance.

Since January 2020, we have worked closely with the AER and consumer advocates who have provided us with feedback based on our proposals.

As a result, we have adapted and established a smaller, agile Customer Advisory Panel (CAP), which can work closely with our team to design our response to areas of further study.

The CAP was established in July 2020 and is a significant step forward in our evolution as a business which involves customers in our decision making.

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