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Representing customer and stakeholders
As electricity distributors for more than 1.2 million Victorians, CitiPower and Powercor are committed to working with customers and stakeholders to understand their needs and deliver services they value.
Our independent Customer Advisory Panel (CAP) is designed to assist us in developing our future program of works through collaboration and representation of customer and stakeholder views and preferences.
Keep reading to find out more about our CAP and to understand the important part they play in our decision-making process.
We fully expect our independent CAP will challenge the business to ensure the needs and priorities of customers are reflected in our regulatory proposals.
Members
The CAP comprises 10 members, including an independent Chair and deputy Chair. The CAP members each have a longstanding interest in energy but have a diversity of backgrounds, interests, and fields of expertise, to ensure a range of views and perspectives are captured.
Their work with us supports customer and stakeholder views to be embedded in our decision-making processes, and new challenges and issues to be addressed with customer and stakeholder views at the forefront of proposed solutions.
The immediate focus of the CAP will be the 2026-2031 proposals for the regulatory reset. They have a key role in shaping the proposal, advising on customer research, and participating in specialised stakeholder-led working groups.
While there are overarching themes of importance to the business, our CAP members will have the opportunity to also shape the conversation. We encourage you to reach out to our CAP via the members page.
View reports from CAP sessions
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