While we endeavour to supply a reliable and safe supply, the supply of electricity can be interrupted due to a range of causes. Animals, weather and impact to the power lines or power poles can interrupt electricity supply.
Damage can occur to your appliances due to voltage variations. Claims made for this damage will be assessed as per Electricity Distribution Code of Practice, Schedule 4, Voltage Variation Compensation.
As your electrical distributor, we are obligated to provide a quality supply of electricity as per the Distribution Code.
Quality supply means providing voltage within the levels set by the Essential Services Commission.
Voltage variations can occur during:
- A power surge – rapid increase in voltage above the set levels
- A brown out – reduced voltage below the set levels.
Power outages are characterised when the supply goes off and on, however remains within the acceptable voltage parameters.
Damage to your property due to power outages are typically not covered by the Electricity Distribution Code of Practice, Schedule 4.
For information on the Claims Process, download the Claims Compensation Fact Sheet.