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We work hard to keep our network safe and connected. This sometimes means that we need to turn your power off to do maintenance and repairs. Extreme weather and other incidents can also cause unplanned power outages.
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Emergency advice
Extreme storms, floods, fires and high heat can damage the electricity network and affect power supplies.
To reduce the inconvenience of a power outage, there are ways you can way to prepare and respond.
Outage notifications
When you sign up with an electricity retailer, they provide us the account holders’ contact details.
We use this information to contact you with important updates about your electricity supply, including planned and unplanned outages, and other service changes that may impact you.
Life support services
Life support customers receive special consideration when we plan power outages or notify customers of unexpected outages due to emergencies.
If you have not already registered as a life support customer, then please contact your energy retailer (the company that sends your electricity bill) and follow their process.
Important contact information
For emergencies that threaten life or property, call 000
To contact us about faults, outages and emergencies, call:
Powercor 13 24 12
CitiPower 13 12 80
If you are a customer that relies on power for life support, call: 1300 364 301
If you need interpreter services call: 13 14 50
