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Welcome to CitiPower and Powercor

It’s our goal to provide you with a safe and reliable power supply.

Our role in a clean energy future
HomeWelcome to CitiPower and Powercor

We’re your electricity network

We supply power through our network of poles, wires and infrastructure. We also own and manage the meter that tracks electricity use in your home. The meter sends data to your retailer who issues your electricity bill.

We’re happy to have you. On this page, learn about our role as a distribution network in the energy supply chain, including how we provide you with safe, reliable and affordable electricity.

If the power goes off, you can report it to us or by call 13 12 80 for CitiPower or 13 24 12 for Powercor.

Am I with Powercor or CitiPower?

Use our Postcode network locator to find out if you’re in the CitiPower or Powercor network.

Key in your postcode
Reduce your energy bill

Reduce your energy bills by understanding charges and getting the right deal for you.

Read more
Outage map

For the latest information about planned or unplanned power outages in your area, visit our outage map.

Learn more
Unexpected power outage

Unexpected outages can happen. Bad weather or an emergency incident can damage our network and disrupt your power supply.

Report a fault or outage
Don't miss a planned power outage

Don’t wait at your letter box when you can get digital notifications for planned power outages. You can also add additional household members or carers, so they receive notifications too.

 

Go digital
No Go Zones around powerlines

Any work within the No Go Zone can only be completed by or on behalf of CitiPower and Powercor trained and authorised professionals.

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Energy sources and choices

More of our customers are connecting solar systems, batteries or electric vehicle chargers to our network.

Red more
Us, our customers and community

Our Customer Charter explains what we do for you, your entitlements and the obligations that we have to each other.

Learn more

Contact us

Our friendly and experienced staff based in Victoria are available to answer any queries you have.

CitiPowerPowercor
Life support emergency13 12 8013 24 12
Service difficulties and faults13 12 8013 24 12
General enquiries1300 301 10113 24 12
Email enquiriesinfo@citipower.com.auinfo@powercor.com.au
Telephone interpreter service13 14 5013 14 50

 

Go online and save time

Our range of online services allow you to: