For the first time, we’re publishing a set of customer commitments to further demonstrate that our customers are at the centre of everything we do.
Our customers’ expectations for what we deliver are greater than ever before. Customers want more than just safe, reliable and affordable electricity – they expect us to empower their energy choices, and deliver services important to their communities and the environment.
Our five-year investment plans recently approved by the Australian Energy Regulator reflect these expectations. Through consultation with our Customer Advisory Panel and our customers, we have developed measurable commitments that align with these plans. Commitments are also closely linked to our vision and cover themes of affordability, reliability, safety, empowering choices and environment.
We have tailored our commitments to each network to reflect our customers’ different needs, and will monitor and adapt these as expectations change over time. Importantly, we will be publicly reporting on the progress of each commitment over the next five years.
Where we are performing well, these measures will hold us to account to make sure we sustain that level of performance for our customers. Where we can do better, these measures will ensure we continue to question and challenge everything we do in our business to and improve further.
These commitments are what will drive our business to stand out from the pack as a customer centric organisation, and give customers the confidence that we deliver on the promises we make.