Consultation with our customers and stakeholders has revealed three key expectations of our performance:
Detailed information on how we are developing and maintaining a resilient network is available at the Network Planning and Projects section of this website.
And information about how we are enabling customer choices is detailed under the For your home/Solar and other technologies section.
On these pages, you’ll find details about:
We offer more than 30 services to customers within the following categories:
We understand customers want their experience with us to be easy, seamless and informed – and one that makes them feel valued and heard.
Some of the initiatives we are working on to improve our customers’ experience with us are:
Our Customer Contact Centre, managed by a team of Service Agents in Melbourne, Bendigo and Ballarat, handles more than 2,000 phone calls a day from customers, or more than 775,000 calls a year.
As a regulated business, our prices are subject to approval by the Australian Energy Regulator. Follow the link to find out about our tariffs and charges, view our pricing proposals or to make sense of the numbers with a handy price stack.
Every day, we move power to and from more than 1.2 million homes and businesses, and for the first time, we’re publishing a set of customer commitments to further demonstrate that our customers are at the centre of everything we do.
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