To help us maintain a strong relationship with our communities, CitiPower and Powercor set up the Customer Consultative Committee.
Established in 2000, the committee consists of customers from a broad section of the communities we serve. The main goal of the committee, which meets three times a year, is to help create policy that shapes the direction of our business.
It’s important to note that the consultative committee is not a forum for individual complaints – these can be registered by contacting us.
Committee meeting summaries are available in the downloads.
The people who make up our committee and help shape our business.
|CitiPower and Powercor||External Representatives|
|Tim Rourke, CEO||Leigh Clemow, Regional Development Victoria|
|Renate Vogt, General Manager Regulation||Gavin Dufty, St Vincent de Paul|
|Joanne Pafumi, General Manager Corporate Affairs||Jon Onley, Australian Industry Group|
|Oonagh Kilpatrick, United Dairyfarmers of Victoria|
|Don Culvenor, Renewable Newstead|
|Paul Kirkpatrick, Bendigo Resource Centre|
|Phil Cantillon, Frankston City Council|
Terms of Reference
The terms of reference describe the purpose and the structure of the committee, and they are as follows:
The Committee will provide a forum for all relevant issues and concerns regarding CitiPower and Powercor Australia’s electricity distribution supply and services.
The Committee is empowered to provide CitiPower and Powercor with oral and written information gathered from the membership of the organisations represented or from individuals or other sources such as correspondence or published materials. Reports, correspondence, or representations made by organisations other than those represented on the Committee will also be considered.
Powercor and CitiPower undertake to provide the Committee with regular detailed information on all issues of interest or concern to the community.
Committee members are free to seek information from CitiPower and Powercor on any topic other than matters formally identified as “Commercial in Confidence”. Where appropriate, it shall make available to the Committee people with special skills or knowledge to help with technical or other areas. CitiPower and Powercor management accepts that it has a responsibility to address issues which arise and undertakes to respond to all issues raised.
Matters marked as being Commercial in Confidence or which relate to the security of the network will not be made public.
The Committee may choose to form Sub-Committees to address special interests.
The Committee will meet at least four times a year and may be called upon to meet more frequently particularly in early days, or on specific issues.
There is an annual review of the Committee’s activities and this review will be a public document available on request.
The Chief Executive Officer shall ensure that all issues are being addressed in a positive, timely and co-operative manner.
The consultative process is not:
- Public relations – the promotion of particular CitiPower and Powercor products or services
- Market research (focus groups) – the testing of ideas without proper background information
- Joint decision-making – the sharing of responsibility for decisions between CitiPower and Powercor and consumer representatives.